Customer Care

FAQ

General

Where can I find information about my order?

You can either log in to your Kronaby account or contact Customer Care.

Where can I find shipping information?

Once your package has been sent you will receive an e-mail with tracking information. You can also log into your account to see the order status.

What are the technical specifications of the watch?

Bluetooth: Bluetooth 4.1 Low Energy (BLE)
Battery: Standard coin cell CR3032 battery
Size:  43mm Watch
Lug to Lug: 51,8mm
Thickness: 13,3mm
38mm Watch 
Lug to Lug: 45,5mm
Thickness: 12mm

What languages does the Kronaby app support?

From launch we will support English, German, French, Italian, Spanish, Czech and Slovak. More languages will follow.

Usage of the app

What are the supported OS version?

We support Android 5.0 or higher and iOS 9 or higher.

Where can I sync my activity data?

When you turn on the step collecting you can choose to send your data to Google Fit on Android and Apple Health on iPhone.

Where can I find the relevant terms for use of the app?

The information is available in a PDF, you find it here.

Wear & Tear

How do I change the battery?

Your Kronaby uses a standard CR3032 battery. Do the change at a watch shop to make sure the gasket is ok and the watch is pressure tested. We recommend using Panasonic batteries. 

Legal

Where can I find warranty information?

Visit our Legal section. You find it here. 

Where can I find terms and conditions?

Visit our Legal section. You find it here.

Where can I find information about payments?

Visit our legal section. You find it here.